DUNE MUSIC GROUP
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Privacy Policy

Last Modified: April 1, 2025

At Dune Music Group ("we", "us", "our"), we value your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our Services, including the Artist Portal, Admin Console, and apps like Dune ONE and Bookings Pass.

1. Introduction

We provide an "Operating System for Artists" which inherently involves processing personal and professional data. By using our Services, you consent to the data practices described in this policy.

2. Information We Collect

2.1 Personal Information

We collect personally identifiable information that you voluntarily provide to us when you register for the Services or communicate with us. This includes:

  • Name, email address, phone number.
  • Billing address and payment information (processed via Stripe).
  • Government ID (for tax and payout verification purposes).

2.2 Professional & Financial Data

To provide our management and label services, we collect:

  • Music assets (audio files, artwork, lyrics).
  • Performance data (streaming stats, radio plays, social metrics).
  • Financial transaction history (royalties, expenses, payouts).
  • Contract details (record deals, publishing agreements).

2.3 Usage Data

We automatically collect information when you access the Services, such as:

  • IP address, browser type, operating system.
  • Pages viewed, time spent on pages, and clickstream data.
  • Log files regarding your interaction with our Portal features (e.g., "Wallet", "Tasks").

3. How We Use Data

We use the information we collect for the following purposes:

  • Service Delivery: To provide, operate, and maintain our Services (e.g., distributing your music, processing payouts).
  • Billing: To process subscription payments and payouts via our third-party processors.
  • Communication: To send you updates, security alerts, and support messages.
  • Analytics: To understand how you use our Services and improve user experience.
  • Legal Compliance: To comply with applicable laws, regulations, and legal requests.

4. Data Sharing & Third Parties

We do not sell your personal information. We may share information with:

  • Service Providers: We use third-party vendors to perform services on our behalf, such as:
    • Stripe: Payment processing.
    • Cloudflare (R2/Workers): Cloud infrastructure and file storage.
    • Web3Forms: Contact form processing.
  • Distribution Partners: If you use our Label Plan, we share necessary metadata with DSPs (Spotify, Apple Music, etc.) to distribute your content.
  • Legal Requirements: We may disclose information if required to do so by law or in response to valid requests by public authorities.

5. Data Retention

We retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, keeping financial records for tax purposes), resolve disputes, and enforce our legal agreements.

6. Your Rights

Depending on your location, you may have the following rights:

  • Access: The right to request copies of your personal data.
  • Rectification: The right to request that we correct any information you believe is inaccurate.
  • Erasure: The right to request that we erase your personal data, under certain conditions.
  • Portability: The right to request that we transfer the data that we have collected to another organization, or directly to you.

To exercise these rights, please contact us at privacy@dunemusic.co.

7. Security

We use administrative, technical, and physical security measures to help protect your personal information. These include encryption of data in transit and at rest (where applicable), strict access controls, and regular security audits. However, no electronic transmission or storage is 100% secure, so we cannot guarantee absolute security.

8. International Transfers

Your information, including Personal Data, may be processed at our operating offices and in any other places where the parties involved in the processing are located. This means that this information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.

9. Cookies

We use cookies and similar tracking technologies to track the activity on our Service and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

privacy@dunemusic.co